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Interview Results

Analysis Methodology

Data Sources: This analysis synthesizes findings from comprehensive stakeholder interviews across the E-Mobility business unit:

  • Technical Teams: DSH technical experts and platform developers
  • Operational Teams: Business operations and customer service representatives
  • Management Teams: Strategic leadership and cross-functional stakeholders

Analysis Approach: We identified areas of consensus (shared opinions) and divergence (conflicting perspectives) to understand current state, challenges, and readiness for transformation. This methodology ensures strategic decisions are based on actual organizational reality rather than assumptions.

Current State Consensus

Strong technical talent operating in reactive mode without clear strategic direction

  • Excellent technical expertise underutilized
  • Reactive service model vs. proactive leadership
  • Absence of communicated tech strategy
  • Manual processes dominating operations

Key Divergences

Different perspectives on readiness for transformation

Platform Quality

"Good backbone" vs. "Legacy burden"

Collaboration

"Super atmosphere" vs. "Disconnected teams"

Priorities

Standardization vs. Local flexibility

Critical Challenges Identified

📊

Data Quality

Foundation issues preventing AI/analytics

⚙️

Manual Operations

~5% asset utilization with manual management

📈

Scalability

Current model breaks at 10x growth

⏱️

Delivery

Unpredictable timelines, black box processes

🤝

Alignment

Technical-operational divide limiting effectiveness