Vattenfall's Business Unit E-Mobility operates in a rapidly evolving energy landscape shaped by accelerating digital transformation, technological advancements, and sustainability requirements. The Digital Services & Hardware (DSH) department within BU E-Mobility is at the heart of this transformation, facing both challenges and opportunities in the EV infrastructure, digital services, and hardware solutions market.
Current IT landscape described as "not so user-friendly" and "not really helping" internal and external customers, directly impacting customer acquisition, retention, and operational efficiency.
Despite being "highly professional" with "super experts", the DSH team faces "lack of clarity" regarding added value, overall vision, and key strategic decisions like "buy versus build".
While AI's transformational power is broadly acknowledged, concrete steps for strategic adoption and ensuring workforce trust and upskilling are not yet defined.
DSH department is still "finding its place" within the new central structure, needing to evolve beyond a "pure delivery organization" to a proactive leader in tech topics.
Ongoing "tensions" between procurement and DSH create operational inefficiencies and hinder unified progress towards common goals.
This project is founded on clear focus on business value from day one, establishing testable statements that connect this initiative directly to measurable business outcomes:
Operational efficiency improvements through automation and process optimization
New digital revenue streams and improved customer retention
Enhanced user experience and customer satisfaction through digital solutions