wiki/mandates/vattenfall/190 Summary Phase 1/slides/slide-02-objective.html
2025-09-13 01:58:04 +02:00

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<title>Vattenfall E-Mobility DSH - Phase 1 Results</title>
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<h2>Project Objective</h2>
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<h3>Strategic Context</h3>
<p>Vattenfall's Business Unit E-Mobility operates in a rapidly evolving energy landscape shaped by accelerating digital transformation, technological advancements, and sustainability requirements. The Digital Services & Hardware (DSH) department within BU E-Mobility is at the heart of this transformation, facing both challenges and opportunities in the EV infrastructure, digital services, and hardware solutions market.</p>
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<h3>Critical Challenges Identified</h3>
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<h4>Suboptimal User Experience & Customer Satisfaction</h4>
<p>Current IT landscape described as "not so user-friendly" and "not really helping" internal and external customers, directly impacting customer acquisition, retention, and operational efficiency.</p>
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<h4>Lack of Strategic Clarity & Vision</h4>
<p>Despite being "highly professional" with "super experts", the DSH team faces "lack of clarity" regarding added value, overall vision, and key strategic decisions like "buy versus build".</p>
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<h4>Untapped AI Potential & Workforce Readiness</h4>
<p>While AI's transformational power is broadly acknowledged, concrete steps for strategic adoption and ensuring workforce trust and upskilling are not yet defined.</p>
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<h4>DSH Organizational Identity & Leadership Transition</h4>
<p>DSH department is still "finding its place" within the new central structure, needing to evolve beyond a "pure delivery organization" to a proactive leader in tech topics.</p>
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<h4>Cross-Unit Collaboration & Alignment</h4>
<p>Ongoing "tensions" between procurement and DSH create operational inefficiencies and hinder unified progress towards common goals.</p>
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<h3>Phase 1 Objectives</h3>
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<li>Define strategic vision framework and establish baseline</li>
<li>Conduct stakeholder input sessions (2-3 deep interviews, max 5 short interviews)</li>
<li>Create cause-effect diagrams with E-mobility colleagues</li>
<li>Formulate high-level DSH vision addressing "buy versus build" and AI role</li>
<li>Co-create approach for Phase 2</li>
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<h3>Value Hypotheses Framework</h3>
<p>This project is founded on clear focus on business value from day one, establishing testable statements that connect this initiative directly to measurable business outcomes:</p>
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<h4>Cost Reduction</h4>
<p>Operational efficiency improvements through automation and process optimization</p>
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<h4>Revenue Growth</h4>
<p>New digital revenue streams and improved customer retention</p>
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<h4>Customer Experience</h4>
<p>Enhanced user experience and customer satisfaction through digital solutions</p>
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