36 lines
3.8 KiB
Markdown
36 lines
3.8 KiB
Markdown
AI Agents & automations thoughts that can benefit the entire BU
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🏷 Sales
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• Contract Copilot agent: scans CI/VI contracts, flags risks/clauses, indexes terms; generates draft Single Site agreements automatically from CRM data. Created together with legal teams per country
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• Pricing Optimizer agent: simulates customer usage across AC/DC/HPC and suggests tariff adjustments to balance competitiveness, ROI, and utilization.
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• Lead & Opportunity Sourcing Agent: monitors tenders, fleet electrification announcements, and retail expansions; flags new sites/partners.
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⚙️ Operations
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• Customer Follow-Up Automation: sends reminders when customers don’t respond;
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• Agent: Customer Service Copilot: triages tickets, performs quality checks after training, and provides German chatbot support for 1st-level requests.
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• Agent: Incident Predictor: monitors charger/payment data, raises alerts before customers report issues, and flags data quality problems.
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• Agent: Fraud Watchdog: detects unusual charging or payment behavior (e.g. RFID misuse, stolen cards, suspicious usage).Takes standard action based on pattens
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• Agent: Back-Office Automator: automates compliance checks and invoicing for standard cards; supports bulk whitelisting of specific card groups (e.g. fleets).
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• Agent: Customer service Automation learns from Microsoft Dynamics/Service cases to generate standard replies; works like training a new employee (human check first, then automation). Salesforce Einstein has many great examples of this for cases.
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🛠 Asset Management
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• Maintenance Predictor: anomaly detection from charger telemetry (ABB, Alpitronic, Compleo);This could also be done by integratuing partner APIs (e.g. Monta or from our hardware providers, they are also building this).
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• Asset Lifetime Advisor: recommends part swaps or preventive repairs before breakdowns.
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• Investment Prioritizer: ranks assets/sites for upgrade vs. replacement based on ticket history and recurring issues.
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• Usage Insight Agent: identifies underperforming or high-potential locations.
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• Customer Follow-Up Automation: sends reminders when customers don’t respond; learns from Microsoft Dynamics/Service cases to generate standard replies; works like training a new employee (human check first, then automation).
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• Customer Priority Scanner: pre-screens all incoming cases and tickets to flag priority A customers (e.g. VF executives/board); links even personal emails to sites/IDs.
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• Invoice Checker: automatically cross-checks EPC/service invoices against closed contracts; flags mismatches in pricing or scope before approval.
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🚧 Delivery
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• Document Checker: auto-scans permitting documents, EPC contracts, and compliance materials.
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Top Automation
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Customer Follow-Up Automation: sends reminders when customers don’t respond;
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Top 5 Agents
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1. Customer service Automation learns from Microsoft Dynamics/Service cases to generate standard replies; works like training a new employee (human check first, then automation). Salesforce Einstein has many great examples of this for cases.
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2. Invoice Checker: automatically cross-checks EPC/service invoices against closed contracts; flags mismatches in pricing or scope before approval.
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3. Lead & Opportunity Sourcing Agent: monitors tenders, fleet electrification announcements, and retail expansions; flags new sites/partners.
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4. Customer Service Copilot: triages tickets, performs quality checks after training,
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5. Incident Predictor: monitors charger/payment data, raises alerts before customers report issues, and flags data quality problems.
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Nice to have, projects for a hackathon
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1. Customer Priority Scanner: pre-screens all incoming cases and tickets to flag priority A customers (e.g. VF executives/board); links even personal emails to sites/IDs.
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